Text marked [CONFIRM] requires a final business decision before publication. These policies are intended for EERMS website hardware sales; Electro Repairs’ separate repair-service terms are not incorporated here. All website purchases are stated in South African Rand (ZAR). Card brand logos should be added only after the accepted payment methods are confirmed.
Terms & Conditions
Who operates this website
EER Monitoring Solutions (EERMS) is an industrial monitoring hardware and AI-assisted monitoring platform offered by Electro Electronics Repairs (Pty) Ltd. The EERMS website is distinct from Electro Repairs’ industrial electronics repair services.
Website orders
Hardware descriptions, availability and pricing are displayed on the Order Now page. An order is subject to confirmation and successful payment. Any quotation, taxes, delivery charges and estimated fulfilment times must be shown or confirmed before the customer commits to purchase.
Platform and subscriptions
Monitoring subscriptions are expected to be purchased and managed through the EERMS application, separately from website hardware orders. The applicable subscription price, billing frequency, renewal terms and cancellation method must be presented in the app before subscription purchase. [CONFIRM: subscription contracting entity and full app subscription terms.]
Use of equipment
Customers should install and use monitoring equipment in accordance with supplied instructions and applicable safety requirements. Monitoring information and AI-assisted outputs support operational decisions but should not replace qualified technical judgement or required safety systems.
Consumer rights
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable South African law, including the Consumer Protection Act and Electronic Communications and Transactions Act.
Governing law
These terms are governed by the laws of the Republic of South Africa. Any jurisdiction or dispute-resolution arrangements remain subject to applicable consumer rights and mandatory law.
Refund Policy
When a refund may apply
Refund requests for hardware will be assessed in accordance with applicable consumer legislation, including rights relating to defective goods, incorrect supply and qualifying online transactions. Statutory remedies may include repair, replacement or refund as applicable.
How to request a refund
Contact info@electrorepairs.co.za with your order reference, contact details, a description of the issue and supporting photographs where helpful. We will provide instructions for assessment and, where required, return of the item.
Timing and method
Approved refunds will be processed using an appropriate payment method in accordance with applicable law and payment-provider requirements. [CONFIRM: processing turnaround and payment-provider procedure.]
Important distinction
Electro Repairs’ repair-service terms, including its repair-specific testing periods and cancellation fees, do not automatically apply to EERMS hardware orders.
Return Policy
Defective, damaged or incorrect items
Notify us as soon as reasonably possible if your order arrives damaged, incorrect or defective. We may request photographs and arrange a lawful inspection or return procedure. Your statutory rights remain in place.
Change-of-mind returns
Some online purchases may qualify for statutory cooling-off rights, subject to the applicable conditions and exceptions. Other change-of-mind returns are subject to the return terms disclosed at purchase. [CONFIRM: any voluntary return period beyond statutory rights.]
Returning an item
Before shipping an item back, contact our team for return instructions and the correct receiving address. Package hardware securely with its accessories where reasonably possible. Return shipping responsibility will depend on the reason for return and applicable law.
Delivery & Shipping Policy
Delivery destinations
Orders may be placed through the website, but acceptance of an order does not itself guarantee delivery to every country. South African delivery availability and any international shipping options must be confirmed at checkout or by written quotation. [CONFIRM: actual delivery destinations.]
Shipping charges and timelines
Applicable shipping charges, delivery method and estimated dispatch or delivery timeframe will be communicated before payment or order acceptance. [CONFIRM: courier partners, charges and standard lead times.]
International orders
Where international delivery is offered, customers will be informed of applicable shipping arrangements. Customs duties, import taxes, restrictions and the party responsible for those charges must be clearly confirmed before an international order is accepted.
Delays and tracking
Delivery estimates are not guarantees. If a material delay occurs, we will communicate available options in line with applicable law. [CONFIRM: whether tracking numbers are provided automatically.]
Cancellation Policy
Before dispatch
If you wish to cancel a hardware order, contact us promptly with your order number. We will confirm whether the order has already been dispatched and explain the applicable refund or cancellation process.
After dispatch
If an order has already been dispatched, the request may need to be handled under the Return and Refund Policies and any applicable statutory cooling-off rights.
Subscriptions
Subscriptions purchased through the EERMS application require their own disclosed cancellation, renewal and billing terms. [CONFIRM: subscription cancellation steps and notice period.]
Privacy Policy
Information we may process
When you contact us or place an order, we may process information such as your name, company, email address, phone number, delivery address, order details and communications. Use of the EERMS app may involve additional account and machine-monitoring data under its own privacy disclosures.
Why we use information
Personal information may be used to respond to enquiries, process and deliver orders, provide customer support, meet legal obligations and maintain website security, subject to an appropriate lawful basis.
Service providers and payments
Relevant information may be shared with authorised payment, hosting, fulfilment or support providers as necessary to deliver services, subject to appropriate safeguards. [CONFIRM: actual payment gateway, couriers, analytics and hosting providers.]
Your rights and contact
Subject to applicable law, you may request access to or correction of personal information and raise privacy concerns through info@electrorepairs.co.za. [CONFIRM: Information Officer details, retention periods, cookies, cross-border transfers and full POPIA notices.]
Payments & Business Details
Transactional currency
All prices and website transactions are denominated in South African Rand (ZAR). Any conversion or international card fees imposed by a customer's bank are outside the displayed ZAR price.
Accepted cards
[CONFIRM: Visa and Mastercard acceptance with the appointed payment gateway before displaying official card logos or claiming card acceptance.]
Legal business
EER Monitoring Solutions (EERMS), operated by Electro Electronics Repairs (Pty) Ltd.
Erma Business Park, Unit 4, 149 Main Street, Pomona AH, Kempton Park, 1619, South Africa.
Telephone: +27 (11) 972 1249
Email: info@electrorepairs.co.za